I have the same problem. Asterisk is configured and up and running and phone presence is working (on the phone, …). The only error in my log is or what may be an error is : OnPhoneTask: Could not find device/jid mapping for device SIP/172.2x.xxx.xxx returning
I have just granted you the attach permission to this forum. Can you upload your sip.conf (minus passwords). I need it to try and recreate your environment.
Also which version of messenger, asterisk-im, spark are you using.