Thanks for the quick reply! I had assumed that there is no pro support or paid developers since it is a free product and wasn’t expecting a reply so soon.
We haven’t rolled out Spark/OpenFire to our users yet, just a bit of investigating by the sysadmins here so we haven’t been using groups. I hadn’t look at that as an alternative route to sending invitations to conferences but it’s a similar issue - if you do a search by e.g. surname, unless that surname is unique then the search results show a list of users who match that surname but unfortunately the list only shows the JID (in our case the login ID followed by our domain).
Since our login ID is based on the first 6 characters of a user’s surname and the first character of the first name. Frequently another character is added if a user with the same login ID already exists e.g. John Smith already has smithj then Jackie Smith would be given smithja.
Given the similarities between login IDs we wouldn’t expect users to know someone else’s login ID so when presented with a list of JIDs they wouldn’t know which one to choose. This is the same problem as mentioned above when looking for users to invite other users to a conference.
If the search facility in the conference area or the groups window provided the same information as the search bar at the bottom of the Spark window i.e. JID, username, Name e-mail columns then our users (and I unclude us sysadmins in this) would be able to use the Name column and possibly even the e-mail column to identify which user tehy want to invite to a conference or add to a group.
I appreciate this is likely to need reprogramming of the Spark interface so it was a shot in the dark asking if anyone knew how to get around this. Our company is looking to outsource e-mail and file documentation facilities (which we currently administer) to Google on the premise that Google also provide an AD integrated instant messenger for a low cost (we looked at MS Lync server but the CALs and client costs went into 6 figures for our company so that was ruled out). I was hoping that OpenFire and Spark were cheap alternatives to MS Lync and even Google Talk but it looks like that small but crucial search interface for conferences or adding users to groups rules it out
But many thanks for taking the time to reply to my post and to do so quickly