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Adding user crashes spark client

When I try to add a user to my roster, it crashes my spark client. In the spark log I get the following message.

Jan 28, 2009 3:54:18 PM org.jivesoftware.spark.util.log.Log error
SEVERE: Unable to add new entry josephb_pc@it.gov.ky
No response from the server.:
at org.jivesoftware.smack.Roster.createEntry(Roster.java:249)
at org.jivesoftware.spark.ui.RosterDialog.addEntry(RosterDialog.java:473)
at org.jivesoftware.spark.ui.RosterDialog$4.construct(RosterDialog.java:438)
at org.jivesoftware.spark.util.SwingWorker$2.run(SwingWorker.java:129)
at java.lang.Thread.run(Unknown Source)

Anyone have anything happen similar

Hi Orlando

I get exactly the same issue, but haven’t yet been able to find where the problem lies.

Did you have any luck in resolving your problem?

Tony

I had to restart my server to get this working properly. Our system uses an oracle database as it’s backend, i found out it goes down for a backup every night, during this time there IM server is still running and looses connection until the database is back up and running. I think it got into a bad state because of this. I shutdown the IM server and started it up again after the database backup, it is now fine. I can now add users again. One of the other symptoms was that I could not use the search functionality, this now works as well. Hope that helps

Regards

Orlando

Hi Orlando

Thanks for your suggestion, unfortunately that wasn’t the problem. My problem was related to contact groups. Attempting to a contact to a manually made contact group crashed Spark - but adding into the automatic “Unfiled” group worked.

Regards

Tony