I too am having the same problem as above.
I rebooted the server as you suggested, and I have anonymous access enabled; however here is what happens.
Visitor clicks on the Chat Session icon, and enters, Name, Email and Question.
They are prompted instantly with the queue page which tells them where they are and that the request is being routed.
On the Spark side the request comes in almost instantly also, and the staff member can accept or reject, acceping the request opens a chat window, and the staff member can type to the customer however the customer never receives it.
Back on the Visitor side, the Queue page just keeps processing. Eventually it goes to the “We are unable to route your request at this time…”
I have searched this forum and can’'t find an answer. Any help would be greatly appreciated as this is the only thing stopping us from purchasing the software.
We are using the latest version of Spark Client 2.4.1 (released 2/1/2007) - and I upgraded the Spark Fastpath Plugin directly from the Admin Console. I also rebooted the Wildfire Server after upgrading to Enterprise version.
I wanted to add part of my debug log, maybe someone can figure this out.
2007.02.01 20:03:52 RR - Agent SELECTED: jimr@wildfire/spark for receiving offer for request: com.jivesoftware.xmpp.workgroup.Request@12d297a
2007.02.01 20:03:52 RR - Offer for request: com.jivesoftware.xmpp.workgroup.Request@12d297a SENT to agent: jimr@wildfire/spark
2007.02.01 20:04:12 Offer not removed. To remove: com.jivesoftware.xmpp.workgroup.Offer@12d297a existing null
2007.02.01 20:04:12 RR - Agent: jimr@wildfire/spark MAY NOT receive offer for request: com.jivesoftware.xmpp.workgroup.Request@12d297a
2007.02.01 20:04:13 RR - Agent: jimr@wildfire/spark MAY NOT receive offer for request: com.jivesoftware.xmpp.workgroup.Request@12d297a
2007.02.01 20:04:14 RR - Agent: jimr@wildfire/spark MAY NOT receive offer for request: com.jivesoftware.xmpp.workgroup.Request@12d297a
2007.02.01 20:04:15 RR - Agent: jimr@wildfire/spark MAY NOT receive offer for request: com.jivesoftware.xmpp.workgroup.Request@12d297a
2007.02.01 20:04:16 RR - Agent: jimr@wildfire/spark MAY NOT receive offer for request: com.jivesoftware.xmpp.workgroup.Request@12d297a
2007.02.01 20:04:17 RR - Agent: jimr@wildfire/spark MAY NOT receive offer for request: com.jivesoftware.xmpp.workgroup.Request@12d297a
2007.02.01 20:04:18 RR - Agent: jimr@wildfire/spark MAY NOT receive offer for request: com.jivesoftware.xmpp.workgroup.Request@12d297a
2007.02.01 20:04:19 RR - Agent: jimr@wildfire/spark MAY NOT receive offer for request: com.jivesoftware.xmpp.workgroup.Request@12d297a
2007.02.01 20:04:20 RR - Agent: jimr@wildfire/spark MAY NOT receive offer for request: com.jivesoftware.xmpp.workgroup.Request@12d297a
2007.02.01 20:04:21 RR - Agent: jimr@wildfire/spark MAY NOT receive offer for request: com.jivesoftware.xmpp.workgroup.Request@12d297a
2007.02.01 20:04:22 RR - Agent: jimr@wildfire/spark MAY NOT receive offer for request: com.jivesoftware.xmpp.workgroup.Request@12d297a
2007.02.01 20:04:23 RR - Agent: jimr@wildfire/spark MAY NOT receive offer for request: com.jivesoftware.xmpp.workgroup.Request@12d297a
2007.02.01 20:04:24 RR - Agent: jimr@wildfire/spark MAY NOT receive offer for request: com.jivesoftware.xmpp.workgroup.Request@12d297a
2007.02.01 20:04:25 RR - Agent: jimr@wildfire/spark MAY NOT receive offer for request: com.jivesoftware.xmpp.workgroup.Request@12d297a
2007.02.01 20:04:26 RR - Agent: jimr@wildfire/spark MAY NOT receive offer for request: com.jivesoftware.xmpp.workgroup.Request@12d297a
2007.02.01 20:04:27 RR - Agent: jimr@wildfire/spark MAY NOT receive offer for request: com.jivesoftware.xmpp.workgroup.Request@12d297a
2007.02.01 20:04:28 RR - Agent: jimr@wildfire/spark MAY NOT receive offer for request: com.jivesoftware.xmpp.workgroup.Request@12d297a
2007.02.01 20:04:29 RR - Agent: jimr@wildfire/spark MAY NOT receive offer for request: com.jivesoftware.xmpp.workgroup.Request@12d297a
2007.02.01 20:04:30 RR - Agent: jimr@wildfire/spark MAY NOT receive offer for request: com.jivesoftware.xmpp.workgroup.Request@12d297a
2007.02.01 20:04:31 RR - Agent: jimr@wildfire/spark MAY NOT receive offer for request: com.jivesoftware.xmpp.workgroup.Request@12d297a
2007.02.01 20:04:32 RR - Cancelling request that didn’'t overflow: com.jivesoftware.xmpp.workgroup.Request@12d297a
Regards,
Jim
Message was edited by: axcess_internet