Agents status shows not logged in, but I am definitely logged in

wildfire 3.0.1

spark 2.0.0.1

webchat running on Tomcat, although it is saying no agents online

Wildfire saying no agents on line

Test box so I can do anything I want to make it work for test.

I can see where the plugin created the tables required in the database.

Logs do not have much except the error log shows this information:

at org.apache.commons.httpclient.protocol.DefaultProtocolSocketFactory.createSocke t(DefaultProtocolSocketFactory.java:79)

at org.apache.commons.httpclient.protocol.DefaultProtocolSocketFactory.createSocke t(DefaultProtocolSocketFactory.java:121)

at org.apache.commons.httpclient.HttpConnection.open(HttpConnection.java:706)

at org.apache.commons.httpclient.HttpMethodDirector.executeWithRetry(HttpMethodDir ector.java:386)

at org.apache.commons.httpclient.HttpMethodDirector.executeMethod(HttpMethodDirect or.java:170)

at org.apache.commons.httpclient.HttpClient.executeMethod(HttpClient.java:396)

at org.apache.commons.httpclient.HttpClient.executeMethod(HttpClient.java:324)

at org.jivesoftware.wildfire.update.UpdateManager.checkForServerUpdate(UpdateManag er.java:182)

at org.jivesoftware.wildfire.update.UpdateManager$1.run(UpdateManager.java:112)

2006.08.23 16:40:11 org.jivesoftware.wildfire.update.UpdateManager$1.run(UpdateManager.java:120) Error checking for updates

java.net.ConnectException: Connection refused

at java.net.PlainSocketImpl.socketConnect(Native Method)

at java.net.PlainSocketImpl.doConnect(Unknown Source)

at java.net.PlainSocketImpl.connectToAddress(Unknown Source)

at java.net.PlainSocketImpl.connect(Unknown Source)

at java.net.SocksSocketImpl.connect(Unknown Source)

at java.net.Socket.connect(Unknown Source)

at java.net.Socket.connect(Unknown Source)

at java.net.Socket.(Unknown Source)

at org.apache.commons.httpclient.protocol.DefaultProtocolSocketFactory.createSocke t(DefaultProtocolSocketFactory.java:79)

at org.apache.commons.httpclient.protocol.DefaultProtocolSocketFactory.createSocke t(DefaultProtocolSocketFactory.java:121)

at org.apache.commons.httpclient.HttpConnection.open(HttpConnection.java:706)

at org.apache.commons.httpclient.HttpMethodDirector.executeWithRetry(HttpMethodDir ector.java:386)

at org.apache.commons.httpclient.HttpMethodDirector.executeMethod(HttpMethodDirect or.java:170)

at org.apache.commons.httpclient.HttpClient.executeMethod(HttpClient.java:396)

at org.apache.commons.httpclient.HttpClient.executeMethod(HttpClient.java:324)

at org.jivesoftware.wildfire.update.UpdateManager.checkForServerUpdate(UpdateManag er.java:182)

at org.jivesoftware.wildfire.update.UpdateManager$1.run(UpdateManager.java:112)

Any Ideas? Jeff

Message was edited by: jeff_garner

Hi Jeff,

Those errors in the logs don’'t really look like they are related to a webchat problem. Please check the Tomcat logs to see if there is anything in there related to webchat. Another idea is to see if any of these three documents help (some of them are very similar to each other):

Let us know how it goes.

Thanks,

Greg