We are having difficulties with users missing communications from other users.
Scenario: A Broadcast message is sent to a group of users. On the recipient’s end, the name tab of the sender is not displaying in red as it would like a normal IM. Users are missing these broadcast messages and efficiency suffers.
A work around solution to lessen the impact this has is to this is to enable toast pop ups in notifications The problem we encounter is that the toast pop up does not display which user sent the broadcast. The receiving user must then search through open tabs to find sender of the broadcast, view the message and respond. This makes for an inefficient process as the tab name is not in red. Also when multiple tabs are open, “Broadcast from…” is truncated, furthering the negative impact on the user.
Similarly, task bar flashing does not happen with these broadcasts. Only with regular IM’s.
Any and all help is greatly appreciated.