Call jivelive.jsp on Saturday only

General Discussion
1

I’m using FastPath for support reasons. I only want the “Live Support” picture to show on Monday - Friday (preferably between 9am and 6 pm).

Without the date/time logic, it shows. With it, nothing shows.

Here is what I have so far:

<script>
// http://stackoverflow.com/questions/4822852/how-to-get-the-day-of-week-and-the-month-of-the-year
var now = new Date();
if (now.getDay() === 6) {
call="http://URL:7070/webchat/jivelive.jsp"
showChatButton('support@workgroup.URL');
}
</script>

The Working code (without date if statement):

<!-- To enable fastpath Live Support photo -->
<script language="JavaScript" type="text/javascript" src="http://URL:7070/webchat/jivelive.jsp"></script>
<script>showChatButton('support@workgroup.URL');</script>

Any ideas?

Thanks everyone.

2

Update:

Using this code, it shows up even though today is Saturday. I’m missing something somewhere!!!

<script language="JavaScript" type="text/javascript" src="http://URL:7070/webchat/jivelive.jsp"></script>
<script>
// http://stackoverflow.com/questions/8710442/how-to-specify-multiple-conditions-in-an-if-statement-in-javascript
// If it is between 9-6 and not the weekend, show chat button
var gH = new Date().getHours();
var gD = new Date().getDay();
if ((gH >= 9 ||  gH < 18) && (gD != 0 || gD != 6)) {
    showChatButton('support@workgroup.URL');
}
</script>

Thanks everyone.

-doubz

3

And success ladies and gentlemen!

Here is the final code:

<script language="JavaScript" type="text/javascript" src="http://URL:7070/webchat/jivelive.jsp"></script>
<script>
// http://stackoverflow.com/questions/8710442/how-to-specify-multiple-conditions-in-an-if-statement-in-javascript
// If it is between 8:30am - 5:30pm and not the weekend, show chat button
var gH = new Date().getHours().value;
var gD = new Date().getDay().value;
var gM = new Date().getMinutes().value;
if ((gH == 8) && (gM >= 30) {
    showChatButton('support@workgroup.URL');
}
else if ((gH == 17) && (gM <= 30)) {
    showChatButton('support@workgroup.URL');
}
else if ((gH >= 9) &&  (gH < 18) && (gD != 0 || gD != 6)) {
    showChatButton('support@workgroup.URL');
}
else {//do nothing
}

I am fairly certain that it is un-ethical to mark your own response as solved. Oh well…

4

Any chance I could ask what version of Openfire/Environment you’re running? I’ve been trying to get Fastpath working for over a week. Having an issue where the visitor can see the buttons, can click, agent does receive the “Accept/Decline” button. But that’s it, no chat is ever established after that.

5

So I was also running into this originally on Openfire 3.9.3. This is everything I did to fix it, but I do not know which one exactly fixed it:

  1. Deleted default queue.
  2. Made new queue (i.e. Support)
  3. Make sure under group chat, group chat settings, that the administrator of the group chat IS NOT the agent that will be receiving notifications.
  4. Under Default Room Settings, make sure that “Make Room Moderated” is unchecked.
  5. After all of this, Stop your Openfire server, wait 10 seconds, and Start it again.
  6. Also, I had to delete the webchat.war plugin and install it again. After you install it, restart server. Then immediately go to http://URL:7070/webchat/setup-index.jsp set-up the webchat functionality.
  7. If for some reason after all of this, you still cannot connect, a port is probably not open.
  8. Keep me posted if this helped or not!