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Can Fastpath/Webchat automatically send transcripts to one email address?

Hi All,

I ma trying to setup Fastpath/webchat plugin to autmatically send the transcripts to a email address. is this possible, or do you have to enter it in everytime?

Reason being, we want to pilot using Fastpath/Webchat for our ICT Service Desk and want the transcripts to be send to the ICT Service desk email address and then inputed ino our logging software at a later date.

Thanks.

Alan