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Cannot Delete Global Canned Responses

I have deleted the responses from the admin interface, they no longer show in the list of canned responses on the server. However, when a user takes a live chat, the responses are still available. I have restarted the openfire service, but the canned responses still show up. How do I get the global canned responses removed from a user level?

I have also rebooted the entire server without any change in behavior.