Cannot log into Spark

Spark Spark Support
1

I’ve installed OpenFire on a server and Spark on many of my company’s Windows XP computers. All but one have worked fine. This one computer is having difficulties logging in though. Spark installed fine, but I can’t log in as any user to it. Here’s the contents of the error log on that computer.

stream:error (not-authorized)
at org.jivesoftware.smack.PacketReader.parsePackets(PacketReader.java:306)
at org.jivesoftware.smack.PacketReader.access$000(PacketReader.java:44)
at org.jivesoftware.smack.PacketReader$1.run(PacketReader.java:76)
Oct 13, 2009 8:28:11 AM org.jivesoftware.spark.util.log.Log warning
WARNING: Exception in Login:
Connection failed. No response from server.:
at org.jivesoftware.smack.PacketReader.startup(PacketReader.java:164)
at org.jivesoftware.smack.XMPPConnection.initConnection(XMPPConnection.java:875)
at org.jivesoftware.smack.XMPPConnection.connectUsingConfiguration(XMPPConnection. java:834)
at org.jivesoftware.smack.XMPPConnection.connect(XMPPConnection.java:1276)
at org.jivesoftware.LoginDialog$LoginPanel.login(LoginDialog.java:822)
at org.jivesoftware.LoginDialog$LoginPanel.access$400(LoginDialog.java:196)
at org.jivesoftware.LoginDialog$LoginPanel$1.construct(LoginDialog.java:594)
at org.jivesoftware.spark.util.SwingWorker$2.run(SwingWorker.java:129)
at java.lang.Thread.run(Unknown Source)
Exception in thread “AWT-EventQueue-0” java.lang.NullPointerException
at javax.swing.text.PlainView.paint(Unknown Source)
at javax.swing.text.FieldView.paint(Unknown Source)
at javax.swing.plaf.basic.BasicTextUI$RootView.paint(Unknown Source)
at javax.swing.plaf.basic.BasicTextUI.paintSafely(Unknown Source)
at javax.swing.plaf.basic.BasicTextUI.paint(Unknown Source)
at javax.swing.plaf.basic.BasicTextUI.update(Unknown Source)
at javax.swing.JComponent.paintComponent(Unknown Source)
at javax.swing.JComponent.paint(Unknown Source)
at javax.swing.JComponent.paintToOffscreen(Unknown Source)
at javax.swing.BufferStrategyPaintManager.paint(Unknown Source)
at javax.swing.RepaintManager.paint(Unknown Source)
at javax.swing.JComponent._paintImmediately(Unknown Source)
at javax.swing.JComponent.paintImmediately(Unknown Source)
at javax.swing.RepaintManager.paintDirtyRegions(Unknown Source)
at javax.swing.RepaintManager.paintDirtyRegions(Unknown Source)
at javax.swing.RepaintManager.seqPaintDirtyRegions(Unknown Source)
at javax.swing.SystemEventQueueUtilities$ComponentWorkRequest.run(Unknown Source)
at java.awt.event.InvocationEvent.dispatch(Unknown Source)
at java.awt.EventQueue.dispatchEvent(Unknown Source)
at java.awt.EventDispatchThread.pumpOneEventForFilters(Unknown Source)
at java.awt.EventDispatchThread.pumpEventsForFilter(Unknown Source)
at java.awt.EventDispatchThread.pumpEventsForHierarchy(Unknown Source)
at java.awt.EventDispatchThread.pumpEvents(Unknown Source)
at java.awt.EventDispatchThread.pumpEvents(Unknown Source)
at java.awt.EventDispatchThread.run(Unknown Source)
Exception in thread “AWT-EventQueue-0” java.lang.NullPointerException
at org.jivesoftware.smack.XMPPConnection.removeConnectionListener(XMPPConnection.j ava:786)
at org.jivesoftware.smackx.debugger.EnhancedDebugger.cancel(EnhancedDebugger.java: 918)
at org.jivesoftware.smackx.debugger.EnhancedDebuggerWindow.rootWindowClosing(Enhan cedDebuggerWindow.java:332)
at org.jivesoftware.smackx.debugger.EnhancedDebuggerWindow$1.windowClosing(Enhance dDebuggerWindow.java:198)
at java.awt.AWTEventMulticaster.windowClosing(Unknown Source)
at java.awt.Window.processWindowEvent(Unknown Source)
at javax.swing.JFrame.processWindowEvent(Unknown Source)
at java.awt.Window.processEvent(Unknown Source)
at java.awt.Component.dispatchEventImpl(Unknown Source)
at java.awt.Container.dispatchEventImpl(Unknown Source)
at java.awt.Window.dispatchEventImpl(Unknown Source)
at java.awt.Component.dispatchEvent(Unknown Source)
at java.awt.EventQueue.dispatchEvent(Unknown Source)
at java.awt.EventDispatchThread.pumpOneEventForFilters(Unknown Source)
at java.awt.EventDispatchThread.pumpEventsForFilter(Unknown Source)
at java.awt.EventDispatchThread.pumpEventsForHierarchy(Unknown Source)
at java.awt.EventDispatchThread.pumpEvents(Unknown Source)
at java.awt.EventDispatchThread.pumpEvents(Unknown Source)
at java.awt.EventDispatchThread.run(Unknown Source)

2

Anyone?

3

not sure but,

make sure you can ping your server,

remove java jre and download the lastest jre from the website?

4

I can ping it fine. I’ve also tried disabling my Symantec Endpoint protection and the Windows Firewall. I’ll try the JRE suggestion.

5

I tried removing JRE and installing the latest version (the same version as everyone else) and then reinstalled Spark, but it’s still doing the same thing.

6

rfranks wrote:

I can ping it fine. I’ve also tried disabling my Symantec Endpoint protection and the Windows Firewall.

You have disabled them on the server or on the client? because it will only make sence to try to disable them on the server, i think.

7

If it were a problem on the server, all clients would be affected, not just one.

8

rfranks wrote:

If it were a problem on the server, all clients would be affected, not just one.

Or maybe this client is somewhat different. You can also try latest SVN version of Spark.