Can't initiate IM

Spark Spark Support
1

I have a user who is able to reply to a spark Im, but is unable to intiate one. Any ideas?

2

Try deleting his profile (history will be lost) and starting with fresh one. If he is using 2.5.8 version, you can also upgrade to 2.6.3.

profile paths:

C:\Documents and Settings\username\Application Data\Spark

C:\Users\username\AppData\Roaming\Spark

(2.5.8)

C:\Documents and Settings\username\Spark

3

I’m also seeing this issue. I have tried deleting the users’ profile, and that works for a few days, but then the problem comes back. All users are on Windows 7 Enterprise (both x86 and x64) and have Spark 2.6.3 installed.