I would like to be able to log all of the chat sessions our agents have with customers via the fastpath web interface in our ticketing system. Probably the easiest way for them to get to out ticket system is by email. then i can have some processes in place that catch the email and file it appropriately. Is there a way to have openfire/fastpath generate an email to our support address when a chat session is over?
There is not functionality in the base product to do this. You would need to do you own customization to the code to make this happen.
Does the information at http://www.igniterealtime.org/community/message/159086#159086 give you any ideas? We are displaying the notes in a home-grown CRM-type application.
I guess you could also use the information at http://www.igniterealtime.org/community/message/139727
That’s exactly what I was looking for. I can easily write a script that pulls that data and throws it into my ticketing system.