I was hoping one of you can point me in the right direction. I work at a place where they have call center opeations. There is a need to provide for online chat capabilities. Idea is end users can go to a website and start to chat with call center reps. I may have 10k+ nd users and 1K+ call center reps.
Would openfire and spark support for such an application? If yes … can you point me to some docs. that will guide me thru setting it up. If no and you know of any other technology that I can utilize to make this happen, please let me know.