The call center where I work would like to add a chat feature to its arsenal of communication methods with the end-users. Spark is the IM application that my company currently uses. What I would like to be able to do is create a workgroup and route chatters to the available agents, so that the employees don’t get inundated with bunches of chatters all at once. I have not found a way to accomplish this with just Spark. Are there methods that I am missing? What other options have been successful at your businesses?