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Chat to specified user will freeze the the spark application

Hi everyone,

Please HELP me with this problem…

I am using Win 8 OS and Spark 2.6.3, when our user chat to a particular user which also used a Spark, his spark application will hang-up (spark will freeze in its function). No problem when he chat to other user.



find the offending history transcript (with the user which is freezing with) and rename it or delete it.