Clients cant see eachother..HELP!?!?

Openfire Openfire Support
1

My company is looking for a new centralized IM solution and we agreed to give the jabber platform a try. I got Jive Messenger 2.2.2 installed and setup to query AD/LDAP and yank in all my user accounts.

Here’'s the problem:

I’‘ve had a few test users install Exodus, when they add contacts from within the network they appear as Offline (Pending). When I check the server console I can see they’'re online an authenticated.

How come they cant see eachother?

Any help would be greatly appreciated.

2

Hi Purist,

This is a common source of confusion. When your users add contacts they need to enter the entire user JID, i.e. @[example.com]. Have your users give that a try and let me know if that clears up the problem.

Thanks,

Ryan

3

With Exodus, when I just type in the username, i.e. domain account name, Exodus populates the @domain.com for me, so when I add user ‘‘chris’’ it finishes chris@domain.com

Does that make sense?

4

At my office, since I only have around 25 users, I simply added every user to a global “company” group and left “Show group in all users’’ rosters” selected. That way they all can see each other without dealing with usernames. Much neater for a small business.

I also started with the Exodus client, but moved on to the Pandion client (www.pandion.be) which feels a lot better for my users.

5

Just for giggles I downloaded the Pandion client, it looks nice but I cant even get connected with it, cant find a server, there’'s also no ability to manually set a server either. Is there something I need to do to have it discover properly from the server side? This may also be related to my connectivity issue.

6

You set the server when you enter your address. For example, if your server is at 192.168.1.1, and your username is “Purist”, you would be "purist@192.168.1.1".

7

That worked for connectivity purposes, but when I try to add a user and go to look at that user it says ‘‘Awaiting Authorization’’ and the other user got no request from my client.

8

Got it fixed.

Turns out I needed to mess with the groups to show visibility.

9

Hi your idea have resolved my problem.

Thanks a ton.