Conference Service Issues

Openfire Openfire Support
1

I am having a problem with the conference service. I am an admin on the server. In addition, I have set up my id to be a conference admin. I have the service set up to allow anyone to create conference rooms. When I am in the Openfire Admin Console, whenever I create a conference room, I get the following error:

Error creating the room. A room with the request ID already exists.

When I go back out to the conference room list, it displays the conference, but there is no owner. If I add an owner, then the conference works.

The same kind of thing happens when using the Spark client. I can create a conference room but not join it. If I go into the admin console and add an owner, I can then use it.

Any ideas as to what the problem is here?

2

Can’t confirm this. Works fine with Openfire 3.4.4.

3

Unfortunately, we have this problem with every Openfire server version we have tried, including 3.4.4.

4

When you hit “Create New Room”, can you describe precisely what do you see, what do you type in fields and what checkboxes do you check/uncheck?

5

you can join Live chat now and talk to developers and users about this right now

6

Unfortunately external xmpp communications are blocked by our Information Security. ;(

I am not changing any of the defaults. I am simply typing in a room id, a room name, and a description. I hit the Save Changes button, and the page refreshes with Error creating the room. A room with the request ID already exists.

7

I’m out of ideas. Did you try some totally random names?

btw, there is a link “Now” if you look at the top of that page. There is a web chat version.

8

I’ve tried random names to no avail. Here’s something that may help me though… where does Openfire store the server config information. If I uninstall Openfire and then reinstall it, when I open the admin console, it will have things rememered such as if I changed the conference service name. How come that is not getting killed when I uninstall? If it’s stored in the Database, where?

Thanks!

And the NOW link is not working for me… the java loading symbol (the little starbust) just spins away. Again, I think our InfoSec department has it really buttoned down. Sorry to be such a pain in the patootie.

9

Um, after further review, the last version our people tried was .3, not .4. .4 fixed the issue. Thanks for the answer and sorry for the run-around!

10

You need to use just about any browser other than IE for the web conference chat. The information is indeed stored in the database but I could not tell you where.

11

Using Firefox…