Connecting to Workgroup Queue

Spark Spark Support
1

HI,

The webchat client provides a way to connect to a workgroup by connecting to server and loggin in anonymously. Is ther a way to connect to a particular queue of a workgroup? I would like to route my request to a user in a particular queue of a workgroup. Please let me know how this is possible.

Thanks,

Rajashree

2

That is done by adding queues and question that when answered go to certain queues.

3

Hi,

Could you please explain me in more detail. I have used

chatSession.joinQueue(“test@workgroup.snipl-001”, metadata); to connect to a particular workgroup. It would be great if you can provide me a snippet of code that can be used to connect to a particular workgroup queue.

Thanks,

Rajashree

4

I am not sure of the code. It is all configurable via the Openfire admin webpage. You need to add a routing question via the Form UI, then set routing rule via the Manage Queues.

5

Thank you!!