Controlling who can chat with who in a group

Openfire Openfire Support
1

I would like to allow members of a group ex. Customer Service to only chat with Group Supervisors but not within their own group members (Customer Service). How do I set this up in Openfire?

2

Try Packet Filter plugin for Openfire.

3

Wroot, I did as you suggested and followed the readme. I used the following settings:

Action: Reject

Disable: blank

Packet Type: Message

From:

To:

Log: Blank

Description: n/a

This disallowed me to communicate with the group but when I tried to go back in to disable the rule, I was unable to go and edit the rule. This left me out completly. Next, I deleted and re-installed myself but I am unable to communicate with my group.

We are on Openfire 3.7.0.

4

Version of Packet Filter is 3.0.1

5

I have just tried on Openfire 3.7.1 (should be the same with 3.7.0 i think) with Packet Filter 3.0.1 and i was able to edit such rule. Anything in the Openfire logs? What exactly happens when you press Edit button? Can you delete the rule?

6

Thank you. I see a possibility with this solution but I am not sure that this is the right option. can you tell me it this would work?

Rule1:

Action: Pass

Disable: blank

Packet Type: Message

From:

To:

Log:

Description: Allow members of Supervisors to communicate with members of CustomerService.

Rule1:

Action: Reject

Disable: blank

Packet Type: Message

From:

To:

Log:

Description: DO NOT allow members of CustomerService to speak to each other.

Data indicates that I can setup a message should an attempt be made to communicate be rejected. Where do I do this? Don’t have an option.

7

This should work. You can even make an exception for some of the CustomerService group members to let them talk to each other. You will need to create a pass rule for them and place it before the drop/reject rule. Reject message can be setup via system properties in Admin Console. Read this document (Actions part, pf.rejectMessage etc.) http://community.igniterealtime.org/docs/DOC-2185 You should know that not every client supports reject messages. Spark won’t show any message to the sender. I know that Exodus (old windows client) shows that message when its message is being rejected. So in case of Spark you can just use Drop.