CustomerChat / Workgroups don''t log back in after disconnect

I’‘ve noticed that if spark loses connection to the wildfire server with fasthpath installed, that when spark reconnects that it doesn’‘t log back into the workgorup. This is a bit of a problem because while the agent gets reconnected automatically by spark, they may not be aware that they’'re not logged into the queue/workgroup.

My desired behavior would be that the state of the workgroups the user is participating be restored upon a spark reconnect.

Perhaps this could make it to JIRA as an improvement or bug ?

I think that this is a good idea. I’'d like to second it as a feature request.

So do I. I have seen this behavior, but wasn’‘t able to pinpoint it’'s cause. I will log the issue now.

The case ID is: SPARK-538.

Message was edited by: kevinw