Okay, lets start over
Fair enough, let’s do that but please, have an open mind from this point on. I apologize for my post coming across as harshly as it might have to you but it is not meant to be harsh, it is only an observation.
The reason there are so many unanswered questions is that there are only a few
of us volunteering to commit code and proactively attempt to answer questions.
That is not a great reason :). If you look at any very lively open source project community out there, you’ll see one very big difference. It is not only the developers helping people out, it is the community itself. There is often a sort of hierarchy, something along the lines of devs sharing with devs who aren’t related to the project but contribute code. They in turn share with the general population and in turn, that population shares with the rest as they become more knowledgeable.
Then you have the jerks that only reply ‘go search google’ which is so incredibly tiring unless it’s really obvious that the person isn’t even trying to learn anything.
It seems to me that so many unanswered questions means that there aren’t enough people who are sharing and it is your job to find a way to get people to share more. Some places have point systems where you can become a Guru for example in helping or simply earn karma points, what ever. Maybe you could have a yearly prize, sponsored by the community, I don’t know, that’s the stuff to think about though.
Fixing this is something I try to do each day by recruiting more developers and giving
users more permissions in Jira/SVN. I sit in the open_chat each day answering
questions as best I can.
I don’t doubt that you help people, I can’t possibly imply that you don’t. All I can say is what I see and what I’ve experienced in the week or so of wanting to use openfire as a solution. In that week, I have found pretty much nothing for answers to ANY of my questions. Searching leads only to more questions or developers talking developer talk which is useless to the end user.
What I’ve never understood about some communities is how they lock themselves up to look like elites, only those at the top help each other because they contribute. Bah, that’s baloney. If there were no end users, there would be only developers and anyone who is overly technical can tell you that you end up being the few that use something because no one else understands it.
I know because I have been a developer all of my life so have found myself there countless times, inventing very cool things that nobody understands until I pass it on to someone who can learn the use it, then pass that secondary knowledge on to those who aren’t as technical. Not everyone is going to be a developer, not everyone can be a programmer so somehow the knowledge for end users needs to be passed on.
I am not arguing with you, but keep attempting to seek clarification on your commercial
Nope, only you have asked me to clarify this countless times and as I’ve said, I am not implying this is the case, I am saying that in observation only, it could appear to be the case. I can’t count how many times I’ve said this :).
because I worry that people don’t feel the opportunity to pitch in on this project if they
think Jive is the company making money behind the scenes on this, as what
Ah, finally, now we’re getting somewhere. I’m happy that you added that, it is a very honest statement which I can totally relate to. Yes, I agree, I would not want anyone to start believing that either. However, sometimes, it takes talking openly about things that might not be great topics in order to identify problems.
I’ve made my observation, we’ve had the discussion. I am more than happy to spend time on trying to find solutions to the problem, which is unanswered questions. Not only for my own benefit but for the community as well as the project. I think openfire looks fantastic, I’d love to see it kick ass without time to take names but until folks can find answers, it’s a difficult project to use (I’ve just gone full circle).
Maybe it’s time for a new thread now that we’ve exhausted this one to a positive at least.