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Empty Roster

Hey there,

Openfire 3.6.0 with Spark 2.6.0B2, and we are pre-populating users rosters with LDAP/AD and group sharing.

Occasionally, when users log on the roster in Spark is completely blank. Their name appears at the time with “online”, but the main windows below that is completely blank. The user can kill Spark and re-launch it, and normally the roster is populated as normal.

Any suggestions on this are most welcome.

Thanks,

Grant


Don’t have a solution for you, but we had this happen on a few machines. It was rare, but closing and restarting spark always resolved the problem for us as well.

That software is a beta version and does have some bugs. This is just one of them.

Thanks Todd. I’ll keep an eye out for the official release.

I’d be happy to do whatever I can to help resolve this problem. Would packet traces or other debugging info be helpful?

Just let me know.

Thanks,

Grant


post any errors from the spark logs when this happens. on my test machines I have a logout script that deletes the log files so it is a fresh file each day.

here is the errors.log from a failed attempt. Clearly it says that the server is not responding in time. I’m fairly certain the server is available, but perhaps a bit slow? Maybe I should run a packet trace simultaneously to see if this is true or not? Maybe increase the timeout on the client?

Any advice is greatly appreciated.

Feb 26, 2009 9:57:43 AM org.jivesoftware.spark.util.log.Log error
SEVERE:
No response from the server.:
at org.jivesoftware.smackx.ServiceDiscoveryManager.discoverItems(ServiceDiscoveryM anager.java:457)
at org.jivesoftware.smackx.ServiceDiscoveryManager.discoverItems(ServiceDiscoveryM anager.java:426)
at org.jivesoftware.spark.SessionManager.discoverItems(SessionManager.java:85)
at org.jivesoftware.spark.SessionManager.initializeSession(SessionManager.java:73)
at org.jivesoftware.LoginDialog$LoginPanel.login(LoginDialog.java:863)
at org.jivesoftware.LoginDialog$LoginPanel.access$400(LoginDialog.java:200)
at org.jivesoftware.LoginDialog$LoginPanel$1.construct(LoginDialog.java:606)
at org.jivesoftware.spark.util.SwingWorker$2.run(SwingWorker.java:131)
at java.lang.Thread.run(Unknown Source)
Feb 26, 2009 9:57:54 AM org.jivesoftware.spark.util.log.Log error
SEVERE:
Timeout getting VCard information: request-timeout(408) Timeout getting VCard information
at org.jivesoftware.smackx.packet.VCard.doLoad(VCard.java:552)
at org.jivesoftware.smackx.packet.VCard.load(VCard.java:527)
at org.jivesoftware.sparkimpl.profile.VCardManager.getVCard(VCardManager.java:321)
at org.jivesoftware.spark.ui.status.StatusBar$10.run(StatusBar.java:375)
at java.util.concurrent.Executors$RunnableAdapter.call(Unknown Source)
at java.util.concurrent.FutureTask$Sync.innerRun(Unknown Source)
at java.util.concurrent.FutureTask.run(Unknown Source)
at java.util.concurrent.ThreadPoolExecutor$Worker.runTask(Unknown Source)
at java.util.concurrent.ThreadPoolExecutor$Worker.run(Unknown Source)
at java.lang.Thread.run(Unknown Source)
Feb 26, 2009 9:57:54 AM org.jivesoftware.spark.util.log.Log error
SEVERE: Unable to contact shared group info.
No response from the server.:
at org.jivesoftware.smackx.SharedGroupManager.getSharedGroups(SharedGroupManager.j ava:46)
at org.jivesoftware.spark.ui.ContactList$20.run(ContactList.java:1505)
at java.util.concurrent.Executors$RunnableAdapter.call(Unknown Source)
at java.util.concurrent.FutureTask$Sync.innerRun(Unknown Source)
at java.util.concurrent.FutureTask.run(Unknown Source)
at java.util.concurrent.ThreadPoolExecutor$Worker.runTask(Unknown Source)
at java.util.concurrent.ThreadPoolExecutor$Worker.run(Unknown Source)
at java.lang.Thread.run(Unknown Source)
Feb 26, 2009 9:58:14 AM org.jivesoftware.spark.util.log.Log error
SEVERE:
No response from the server.:
at org.jivesoftware.smackx.PrivateDataManager.getPrivateData(PrivateDataManager.ja va:209)
at org.jivesoftware.smackx.bookmark.BookmarkManager.retrieveBookmarks(BookmarkMana ger.java:219)
at org.jivesoftware.smackx.bookmark.BookmarkManager.getBookmarkedConferences(Bookm arkManager.java:91)
at org.jivesoftware.spark.ui.conferences.ConferenceServices$4.construct(Conference Services.java:209)
at org.jivesoftware.spark.util.SwingWorker$2.run(SwingWorker.java:131)
at java.lang.Thread.run(Unknown Source)
Feb 26, 2009 9:58:14 AM org.jivesoftware.spark.util.log.Log error
SEVERE:
No response from the server.:
at org.jivesoftware.smackx.PrivateDataManager.getPrivateData(PrivateDataManager.ja va:209)
at org.jivesoftware.sparkimpl.plugin.bookmarks.BookmarkPlugin$1.construct(Bookmark Plugin.java:51)
at org.jivesoftware.spark.util.SwingWorker$2.run(SwingWorker.java:131)
at java.lang.Thread.run(Unknown Source)
Feb 26, 2009 9:58:21 AM org.jivesoftware.spark.util.log.Log error
SEVERE: Unable to load private data for Gateways
No response from the server.:
at org.jivesoftware.smackx.PrivateDataManager.getPrivateData(PrivateDataManager.ja va:209)
at org.jivesoftware.sparkimpl.plugin.gateways.transports.TransportUtils$1.run(Tran sportUtils.java:52)
at java.util.concurrent.Executors$RunnableAdapter.call(Unknown Source)
at java.util.concurrent.FutureTask$Sync.innerRun(Unknown Source)
at java.util.concurrent.FutureTask.run(Unknown Source)
at java.util.concurrent.ThreadPoolExecutor$Worker.runTask(Unknown Source)
at java.util.concurrent.ThreadPoolExecutor$Worker.run(Unknown Source)
at java.lang.Thread.run(Unknown Source)
Feb 26, 2009 9:58:24 AM org.jivesoftware.spark.util.log.Log error
SEVERE: Unable to load MUC Service Names.
No response from the server.:
at org.jivesoftware.smackx.ServiceDiscoveryManager.discoverItems(ServiceDiscoveryM anager.java:457)
at org.jivesoftware.smackx.ServiceDiscoveryManager.discoverItems(ServiceDiscoveryM anager.java:426)
at org.jivesoftware.smackx.muc.MultiUserChat.getServiceNames(MultiUserChat.java:22 1)
at org.jivesoftware.spark.ui.conferences.BookmarksUI$11.construct(BookmarksUI.java :301)
at org.jivesoftware.spark.util.SwingWorker$2.run(SwingWorker.java:131)
at java.lang.Thread.run(Unknown Source)
Feb 26, 2009 9:58:28 AM org.jivesoftware.spark.util.log.Log error
SEVERE:
No response from the server.:
at org.jivesoftware.smackx.PrivateDataManager.getPrivateData(PrivateDataManager.ja va:209)
at org.jivesoftware.sparkimpl.plugin.scratchpad.Tasks.getTaskList(Tasks.java:196)
at org.jivesoftware.sparkimpl.plugin.scratchpad.TaskNotification.notifyUser(TaskNo tification.java:56)
at org.jivesoftware.sparkimpl.plugin.scratchpad.TaskNotification.access$000(TaskNo tification.java:35)
at org.jivesoftware.sparkimpl.plugin.scratchpad.TaskNotification$1.run(TaskNotific ation.java:42)
at java.util.concurrent.Executors$RunnableAdapter.call(Unknown Source)
at java.util.concurrent.FutureTask$Sync.innerRun(Unknown Source)
at java.util.concurrent.FutureTask.run(Unknown Source)
at java.util.concurrent.ThreadPoolExecutor$Worker.runTask(Unknown Source)
at java.util.concurrent.ThreadPoolExecutor$Worker.run(Unknown Source)
at java.lang.Thread.run(Unknown Source)
Feb 26, 2009 9:58:29 AM org.jivesoftware.spark.util.log.Log error
SEVERE:
No response from the server.:
at org.jivesoftware.smackx.PrivateDataManager.getPrivateData(PrivateDataManager.ja va:209)
at org.jivesoftware.smackx.bookmark.BookmarkManager.retrieveBookmarks(BookmarkMana ger.java:219)
at org.jivesoftware.smackx.bookmark.BookmarkManager.getBookmarkedConferences(Bookm arkManager.java:91)
at org.jivesoftware.spark.ui.conferences.BookmarksUI$4.doRun(BookmarksUI.java:165)
at org.jivesoftware.spark.util.SwingTimerTask.run(SwingTimerTask.java:26)
at java.awt.event.InvocationEvent.dispatch(Unknown Source)
at java.awt.EventQueue.dispatchEvent(Unknown Source)
at java.awt.EventDispatchThread.pumpOneEventForFilters(Unknown Source)
at java.awt.EventDispatchThread.pumpEventsForFilter(Unknown Source)
at java.awt.EventDispatchThread.pumpEventsForHierarchy(Unknown Source)
at java.awt.EventDispatchThread.pumpEvents(Unknown Source)
at java.awt.EventDispatchThread.pumpEvents(Unknown Source)
at java.awt.EventDispatchThread.run(Unknown Source)

Any thoughts on this log file / errors?