My name is Mike, I am new here, and new to this whole world of communications platforms as well… I need help.
My company has a call center, in this call center we have leads, and supervisors, who use the ‘chat’ function of an old application suite from a previous phone system we no longer support.
My goal is to provide them a better solution, that will run well in a terminal services (Citrix) environment, small resource footprint, ability to limit communications of certain people to certain other people, Active directory integration and be available internally only.
I have played a bit with OpenFire and a pidgin client thanks to a co-worker with pervious experience but he has his own work to do and this is my assignment. I would appreciate any feedback or questions that could help you help me, or even some recommended documents to help me understand a bit better what i’m doing.
Thank you for taking time to read this and I look forward to hearing back from you guys.