A few of our users are facing the same issue where the server suddenly closes the connection upon logging in. I’ve tried everything I can, but I am out of ideas. Here is the debug log for one user where it shows errors:
(11:38:14) dnssrv: Couldn’t look up SRV record. No records found for given DNS query. (9501).
(11:38:14) jabber: got 0 SRV responses for STUN.
(11:38:14) jabber: Recv (ssl)(1): <
(11:38:14) jabber: Recv (ssl)(372): iq type=“error” id=“purpled8ccf3f” to="firstname.lastname@example.org/44e2417f">
(11:38:14) jabber: Unhandled IQ with id purpled8ccf3f
(11:38:14) connection: Connection error on 05085418 (reason: 0 description: Server closed the connection)
(11:38:14) account: Disconnecting account email@example.com/ (061CC2A8)
(11:38:14) connection: Disconnecting connection 05085418
(11:38:14) connection: Deactivating keepalive.
(11:38:14) jabber: Sending (ssl) (firstname.lastname@example.org/44e2417f): </stream:stream>
(11:38:14) connection: Destroying connection 05085418
The error shows something about tune, but I’ve confirmed with all of my users that no one us using the Now Playing plugin, or the iTunes status from Adium.