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Error Causing Multiple Users to Disconnect


A few of our users are facing the same issue where the server suddenly closes the connection upon logging in. I’ve tried everything I can, but I am out of ideas. Here is the debug log for one user where it shows errors:

(11:38:14) dnssrv: Couldn’t look up SRV record. No records found for given DNS query. (9501).

(11:38:14) jabber: got 0 SRV responses for STUN.

(11:38:14) jabber: Recv (ssl)(1): <

(11:38:14) jabber: Recv (ssl)(372): iq type=“error” id=“purpled8ccf3f” to="derek.catterfeld@it.cobbtuning.com/44e2417f">

(11:38:14) jabber: Unhandled IQ with id purpled8ccf3f

(11:38:14) connection: Connection error on 05085418 (reason: 0 description: Server closed the connection)

(11:38:14) account: Disconnecting account derek.catterfeld@ (061CC2A8)

(11:38:14) connection: Disconnecting connection 05085418

(11:38:14) connection: Deactivating keepalive.

(11:38:14) jabber: Sending (ssl) (derek.catterfeld@it.cobbtuning.com/44e2417f): </stream:stream>

(11:38:14) connection: Destroying connection 05085418

The error shows something about tune, but I’ve confirmed with all of my users that no one us using the Now Playing plugin, or the iTunes status from Adium.

And to expand on this, it is running on a Linux server, and is running 3.8.0(about to upgrade to 3.8.1)

Well, the users client is definitely sending a tune update via PEP and I would guess that you have PEP disabled on your server. Probably due to the previous memory leak associated with it.

This leak is now gone, so you can probably reenable if you like.

I don’t see any reason why this would cause a connection to drop though.

I reactivated pep, but am still getting the same error. Heres the debug from another user:

(16:06:40) jabber: Unhandled IQ with id purple564f75

(16:06:40) jabber: Recv (ssl)(1): <

(16:06:40) jabber: Recv (ssl)(389): message to="ken.anderson@it.cobbtuning.com" from="ken.anderson@it.cobbtuning.com" id=“http://jabber.org/protocol/tune__ken.anderson@it.cobbtuning.com__Qvll4”>

(16:06:40) connection: Connection error on 07994190 (reason: 0 description: Server closed the connection)

(16:06:40) account: Disconnecting account ken.anderson@ (05F8D428)

(16:06:40) connection: Disconnecting connection 07994190

(16:06:40) connection: Deactivating keepalive.