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Error in log files

We are running openfire 3.9.3 with jitsi clients.

everything is working fine for more than a week now, except the fact that our users gets disconnected and instantly reconnected every 5-10 min. Even after checking “do not disconnect clients that are idle”.

However, going through the log files we see the following in our info.log

2014.10.03 10:31:06 org.jivesoftware.openfire.IQRouter - Packet sent to unreachable address

2014.10.03 10:31:06 org.jivesoftware.openfire.IQRouter - Packet sent to unreachable address

we also get the following in our warn.log

2014.10.03 10:36:23 org.jivesoftware.openfire.session.LocalOutgoingServerSession - Error trying to connect to remote server: server_name(DNS lookup: Server_name:5269): java.net.SocketTimeoutException: connect timed out

2014.10.03 10:38:23 org.jivesoftware.openfire.session.LocalOutgoingServerSession - Error trying to connect to remote server: server_name(DNS lookup: Server_name:5269): java.net.SocketTimeoutException:

connect timed out

we enabled the debug.log and had the following

2014.10.03 10:41:00 org.jivesoftware.openfire.nio.ClientConnectionHandler - [/188.179.197.238:54240] Data Read: org.apache.mina.filter.support.SSLHandler@3dae12 (HeapBuffer[pos=0 lim=250 cap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

2014.10.03 10:41:00 org.jivesoftware.openfire.nio.ClientConnectionHandler - [/188.179.197.238:54240] unwrap()

2014.10.03 10:41:00 org.jivesoftware.openfire.nio.ClientConnectionHandler - [/188.179.197.238:54240] inNetBuffer: java.nio.DirectByteBuffer[pos=0 lim=250 cap=16921]

2014.10.03 10:41:00 org.jivesoftware.openfire.nio.ClientConnectionHandler - [/188.179.197.238:54240] appBuffer: java.nio.DirectByteBuffer[pos=0 lim=33842 cap=33842]

2014.10.03 10:41:00 org.jivesoftware.openfire.nio.ClientConnectionHandler - [/188.179.197.238:54240] Unwrap res:Status = OK HandshakeStatus = NOT_HANDSHAKING

does anyone know how to fix these issue?