Error user import/export

Openfire Openfire Support
1

005.09.23 14:08:54 [org.jivesoftware.messenger.container.PluginServlet.service(PluginServlet.java: 104)

]

javax.servlet.ServletException: Java heap space

at org.apache.jasper.runtime.PageContextImpl.doHandlePageException(PageContextImpl .java:825)

at org.apache.jasper.runtime.PageContextImpl.handlePageException(PageContextImpl.j ava:758)

at org.jivesoftware.messenger.plugin.userImportExport.export_002dfile_jsp._jspServ ice(export_002dfile_jsp.java:77)

at org.apache.jasper.runtime.HttpJspBase.service(HttpJspBase.java:94)

at javax.servlet.http.HttpServlet.service(HttpServlet.java:688)

at org.jivesoftware.messenger.container.PluginServlet.handleJSP(PluginServlet.java :231)

at org.jivesoftware.messenger.container.PluginServlet.service(PluginServlet.java:8 5)

at javax.servlet.http.HttpServlet.service(HttpServlet.java:688)

at org.mortbay.jetty.servlet.ServletHolder.handle(ServletHolder.java:427)

at org.mortbay.jetty.servlet.WebApplicationHandler$CachedChain.doFilter(WebApplica tionHandler.java:822)

at org.jivesoftware.admin.AuthCheckFilter.doFilter(AuthCheckFilter.java:98)

at org.mortbay.jetty.servlet.WebApplicationHandler$CachedChain.doFilter(WebApplica tionHandler.java:813)

at org.jivesoftware.util.LocaleFilter.doFilter(LocaleFilter.java:43)

at org.mortbay.jetty.servlet.WebApplicationHandler$CachedChain.doFilter(WebApplica tionHandler.java:813)

at org.jivesoftware.util.SetCharacterEncodingFilter.doFilter(SetCharacterEncodingF ilter.java:41)

at org.mortbay.jetty.servlet.WebApplicationHandler$CachedChain.doFilter(WebApplica tionHandler.java:813)

at org.jivesoftware.admin.AuthCheckFilter.doFilter(AuthCheckFilter.java:98)

at org.mortbay.jetty.servlet.WebApplicationHandler$CachedChain.doFilter(WebApplica tionHandler.java:813)

at org.mortbay.jetty.servlet.WebApplicationHandler.dispatch(WebApplicationHandler. java:494)

at org.mortbay.jetty.servlet.ServletHandler.handle(ServletHandler.java:569)

at org.mortbay.http.HttpContext.handle(HttpContext.java:1482)

at org.mortbay.jetty.servlet.WebApplicationContext.handle(WebApplicationContext.ja va:624)

at org.mortbay.http.HttpContext.handle(HttpContext.java:1434)

at org.mortbay.http.HttpServer.service(HttpServer.java:896)

at org.mortbay.http.HttpConnection.service(HttpConnection.java:814)

at org.mortbay.http.HttpConnection.handleNext(HttpConnection.java:981)

at org.mortbay.http.HttpConnection.handle(HttpConnection.java:831)

at org.mortbay.http.SocketListener.handleConnection(SocketListener.java:244)

at org.mortbay.util.ThreadedServer.handle(ThreadedServer.java:366)

at org.mortbay.util.ThreadPool$PoolThread.run(ThreadPool.java:534)

2

Hi janr-mx,

Could you please provide me with some additional information as to when the error occured. What browser(s) are you using? What version of the plugin are you using? What version of Messenger? How many users are you trying to export? What language are you using? Do you get the same error when you export to the screen?

Thanks,

Ryan

3

my browser is the Internet explorer version ( 6.0.2800.1106)

Enables import and export of user data 2.0

Jive Messenger 2.2.1

Total Users: 594

the language is English

Database and Version: MySQL 4.1.13-nt

Java Memory 48.19 MB of 63.31 MB (76.1%) used

and get the same error when try export to the screen

4

Hi janr-mx,

Thank you for the additional information. Unfortunately, I haven’‘t been able to reproduce the problem you’‘re seeing even when exporting several thousand users. However, I did see one bit of code that can be cleaned up, so if you’'re interested I can send you a revised version of plugin to see if that clears up the problem. Let me know.

Also, you may want to try increasing your heap size. Take a look the custom parameters section of the url=http://www.jivesoftware.org/builds/messenger/docs/latest/documentation/insta ll-guide.htmlinstall guide[/url] to learn how that done.

Thanks,

Ryan