Problem: Cannot edit shared roster group.
Error: When trying to edit the shared roster group, the following error is generated by group-edit.jsp:
javax.servlet.ServletException: javax.servlet.jsp.JspException: javax.el.ELException: Problems calling function ‘fn:escapeXml’
Caused by: javax.el.ELException: org.jivesoftware.openfire.user.UserNotFoundException: Cannot load user of remote server: user.name@remotedomain
There were some users on another chat server of mine (‘remotedomain’) that I wanted to have in the shared roster group on this newer server until I got them moved over to the new server. So I added their JIDs to the new server’s shared roster group “Everyone.” And this works fine. I do want to note that this other server ‘remotedomain’ has no top-level domain — it is not Internet routable. I added ‘remotedomain’ to the server’s hosts file, routing it to the IP address of the other server.
I didn’t start getting the above error until I had moved one of the others from the ‘remotedomain’ server to the new server — user.name@remotedomain. The new server is im.newdomain.net. The username remained the same, so the new user created is email@example.com.
I discovered this when I tried to go into edit the roster group to remove the related user.name@remotedomain from the shared roster group.
What I’ve Tried Already:
- I’ve rebooted the server itself.
- I’ve tried several different links/ways of editing the group from the admin console. All produce the same error.
- There’s no way to remove a user from a shared roster group using the REST API that I know of.
I’d appreciate any help!!! Thanks in advance!
EDIT: Just wanted to mention that the user still exists on the other server, though I don’t think that would have anything to do with this error.