Does anyone know if registrering an external component with Openfire with a Fastpath plugin installed will allow the component to interact with Fastpath?
I need to implement a chat to customer service function, and Fastpath is just what I need. However, I need to “listen in” and find out when customers initiate a chat, when a customer service agent is assigned, when the chat is finished and to get a transcript of the chat.
I can also do an internal plugin if that makes things easier - but an external component, running in my systems space, would be the best.
Thanks in advance!