We recently setup FastPath and have been having problems with failed/disconnected sessions. A visitor can request a chat session, but 1 of 2 things happens: either the visitor sits in queue indefintely while the rep on our end shows a connection; or everything connects and after a brief period of time, the chat session is disconnected.
We have been testing like crazy, using a variety of platforms and browsers to see if there is a common thread, and to-date the only thing we’ve noticed is that it works fine when using Firefox 3.0.
Apache mod_proxy -> Tomcat 6 -> Openfire 3.6.0a -> Spark 2.5.8
Any help would be appreciated. Thanks!