Hi i’ve got 2 questions maybe someone can help me with those.
Is it possible to create canned response with form variables?
i want to make a Hello response like: “Hello $username, You’re talking with $agent how can i help you?”
This leads me to the second question:
is it possible to make that the canned response “Hello” appears automatically whenever i start a session chat?
Also at finishing the chat is it possible to automatically send a “goodbye” response
Thanks a lot for your insights and for this wonderful product