I have a little bit of a problem with fastpath. Everything works fine, but one feature. Users are supposed to be shown a busy message if no one accepts their request in a certain time interval. Unfortunately, this doesn’t work with my installation. Even if an agent click on reject, users don’t see a busy messsage.
Here is my configuration of fastpath:
Request timeout: 240s
Expire agent rejection: 20s
Times to overflow before canceling request: 1
I’ll appreciate any help!