If you are using Fastpath, with Apache (v. Apache22) proxypass to make Live Chat available via port 80 (or 443/SSL), you may need to set proxy-nokeepalive, no-cache, and downgrade. Otherwise the requests will not be sent and your customers will be left waiting on the timer screen forever.
Hope that helps
ProxyPass / https://127.0.0.1:9091/
ProxyPassReverse / https://127.0.0.1:9091/
SetEnv downgrade-1.0 1
SetEnv proxy-nokeepalive 1
SetEnv no-cache 1
Do you find this setting to be still necessary?
Yes, it is necessary to allow Live Chat to operate over SSL. There is a similar setting for unsecured HTTP, but most ppl prefer secure chat. Client and server side firewalls generally allow these standard ports in preference to 9090 and 9091.
We have intermittent problems with the user never seeing the “you are X# in the queue” message and never getting to the chat window when an agent accepts the request. We have webchat running on Tomcat via port 8080. Would proxying Tomcat through port 80/443 alleviate this problem? Thanks for your help.