powered by Jive Software

Fastpath/Webchat stuck at "Routing Your Request..."

Linux Centos 4.3 X86_64

Wildfire 3.2.1 from .tar.gz

Enterprise Plugin 3.2.1

Webchat 3.2.1

Java 1.5.0_06 Sun Microsystems Inc. – Java HotSpot™ Server VM

Under 3.2.1 Webchat will not connect it stops at the “Routing Your Request…” screen, with the following text “Your chat request is being routed. You can cancel your request by clicking “Close Window” below.” Reverted back to 3.2.0 and this problem no longer exists (just the standing issue that we’'ve had with IE connecting).

Webchat log:

Feb 19, 2007 12:40:52 PM com.jivesoftware.webchat.util.WebLog logError

WARNING: Unable to join chat queue.

No response from the server.:

at com.jivesoftware.smack.workgroup.user.Workgroup.joinQueue(Unknown Source)

at com.jivesoftware.smack.workgroup.user.Workgroup.joinQueue(Unknown Source)

at com.jivesoftware.webchat.ChatSession.joinQueue(ChatSession.java:233)

at com.jivesoftware.webchat.actions.ChatStarter.startSession(ChatStarter.java:255)

at org.apache.jsp.queue_jsp._jspService(queue_jsp.java:78)

at org.apache.jasper.runtime.HttpJspBase.service(HttpJspBase.java:97)

at javax.servlet.http.HttpServlet.service(HttpServlet.java:802)

at org.apache.jasper.servlet.JspServletWrapper.service(JspServletWrapper.java:334)

at org.apache.jasper.servlet.JspServlet.serviceJspFile(JspServlet.java:314)

at org.apache.jasper.servlet.JspServlet.service(JspServlet.java:264)

at javax.servlet.http.HttpServlet.service(HttpServlet.java:802)

at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFil terChain.java:252)

at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain .java:173)

at com.jivesoftware.webchat.SetCharacterEncodingFilter.doFilter(SetCharacterEncodi ngFilter.java:44)

at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFil terChain.java:202)

at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain .java:173)

at com.jivesoftware.webchat.SetupFilter.doFilter(SetupFilter.java:91)

at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFil terChain.java:202)

at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain .java:173)

at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java: 213)

at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java: 178)

at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:126)

at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:105)

at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:10 7)

at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:148)

at org.apache.jk.server.JkCoyoteHandler.invoke(JkCoyoteHandler.java:199)

at org.apache.jk.common.HandlerRequest.invoke(HandlerRequest.java:282)

at org.apache.jk.common.ChannelSocket.invoke(ChannelSocket.java:767)

at org.apache.jk.common.ChannelSocket.processConnection(ChannelSocket.java:697)

at org.apache.jk.common.ChannelSocket$SocketConnection.runIt(ChannelSocket.java:88 9)

at org.apache.tomcat.util.threads.ThreadPool$ControlRunnable.run(ThreadPool.java:6 84)

at java.lang.Thread.run(Thread.java:595)

Upgraded to 3.2.2 across the board and the problem is now resolved.