I am new to Openfire and of course this community. I have setup Openfire and Fastpath for demo purposes at this time, and plan to use it for servicing customers through our website once I am comfortable supporting it.
One feature that I am looking to implement if possible, is having a chat transcript emailed to the customer service representative at the end of each chat, regardless if the Webchat user has requested a transcript of the conversation or not.
The purpose of this is to be able to attach the conversation to our document management system for permanent record. I know that Spark has a chat history, but am not satisfied with the manual process of copy and pasting from there – or even having to go in there and look for it. What I will need for my users is each transcript to arrive in email so that they can use the Outlook integrated toolbar to import it into our clients permanent record.
Is this feature there and I am just not seeing it? Or, has anyone implemented this already (and willing to share)?
Any feedback would be greatly appreciated.