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For some reason many of my users are unable to authenticate with the Messen

Do the following logs make any sense?

2005.01.21 10:59:01 org.jivesoftware.messenger.handler.PresenceUpdateHandler.process(PresenceUpdateH andler.java:126) Internal server error

java.lang.NullPointerException

at org.jivesoftware.messenger.SessionManager.sessionAvailable(SessionManager.java: 356)

at org.jivesoftware.messenger.spi.SessionImpl.setPresence(SessionImpl.java:173)

at org.jivesoftware.messenger.handler.PresenceUpdateHandler.process(PresenceUpdate Handler.java:95)

at org.jivesoftware.messenger.handler.PresenceUpdateHandler.process(PresenceUpdate Handler.java:137)

at org.jivesoftware.messenger.spi.PresenceRouterImpl.handle(PresenceRouterImpl.jav a:77)

at org.jivesoftware.messenger.spi.PresenceRouterImpl.route(PresenceRouterImpl.java :50)

at org.jivesoftware.messenger.spi.PacketRouterImpl.route(PacketRouterImpl.java:88)

at org.jivesoftware.messenger.net.SocketReadThread.readStream(SocketReadThread.jav a:198)

at org.jivesoftware.messenger.net.SocketReadThread.run(SocketReadThread.java:109)

Jeff,

Any chance they’‘re using GAIM? A similar issue has been reported as JM-124. If your users aren’'t using GAIM, please add any additional details to that bug report.

Regards,

Matt