I have tried several times to get some support from Jive but have gotten nowhere. I have called my Client Relationship Manager and also emailed them and still nothing. I can’t go live with openfire and I purchased it over 4 months ago due to fastpath errors I get. Can I please get some support on this. Here is the error I get but only every so often.
Jan 30, 2008 4:32:55 PM com.jivesoftware.webchat.util.WebLog logError
WARNING: Unable to login anonymously
Connection failed. No response from server.:
at org.jivesoftware.smack.PacketReader.startup(PacketReader.java:170)
at org.jivesoftware.smack.XMPPConnection.initConnection(XMPPConnection.java:851)
at org.jivesoftware.smack.XMPPConnection.connectUsingConfiguration(XMPPConnection. java:810)
at org.jivesoftware.smack.XMPPConnection.connect(XMPPConnection.java:1252)
at com.jivesoftware.webchat.ChatSession.connect(ChatSession.java:122)
at com.jivesoftware.webchat.ChatSession.loginAnonymously(ChatSession.java:187)
at com.jivesoftware.webchat.actions.ChatStarter.startSession(ChatStarter.java:222)
at com.jivesoftware.webclient.jsp.queue_jsp._jspService(queue_jsp.java:75)
at org.apache.jasper.runtime.HttpJspBase.service(HttpJspBase.java:97)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:820)
at org.mortbay.jetty.servlet.ServletHolder.handle(ServletHolder.java:487)
at org.mortbay.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.ja va:1093)
at com.jivesoftware.webchat.SetCharacterEncodingFilter.doFilter(SetCharacterEncodi ngFilter.java:44)
at org.mortbay.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.ja va:1084)
at com.jivesoftware.webchat.SetupFilter.doFilter(SetupFilter.java:91)
at org.mortbay.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.ja va:1084)
at org.mortbay.jetty.servlet.ServletHandler.handle(ServletHandler.java:360)
at org.mortbay.jetty.security.SecurityHandler.handle(SecurityHandler.java:216)
at org.mortbay.jetty.servlet.SessionHandler.handle(SessionHandler.java:181)
at org.mortbay.jetty.handler.ContextHandler.handle(ContextHandler.java:726)
at org.mortbay.jetty.webapp.WebAppContext.handle(WebAppContext.java:405)
at org.mortbay.jetty.handler.ContextHandlerCollection.handle(ContextHandlerCollect ion.java:206)
at org.mortbay.jetty.handler.HandlerCollection.handle(HandlerCollection.java:114)
at org.mortbay.jetty.handler.HandlerWrapper.handle(HandlerWrapper.java:139)
at org.mortbay.jetty.Server.handle(Server.java:324)
at org.mortbay.jetty.HttpConnection.handleRequest(HttpConnection.java:505)
at org.mortbay.jetty.HttpConnection$RequestHandler.content(HttpConnection.java:842 )
at org.mortbay.jetty.HttpParser.parseNext(HttpParser.java:648)
at org.mortbay.jetty.HttpParser.parseAvailable(HttpParser.java:205)
at org.mortbay.jetty.HttpConnection.handle(HttpConnection.java:380)
at org.mortbay.io.nio.SelectChannelEndPoint.run(SelectChannelEndPoint.java:395)
at org.mortbay.thread.BoundedThreadPool$PoolThread.run(BoundedThreadPool.java:450)
Jan 30, 2008 4:33:10 PM com.jivesoftware.webchat.util.WebLog logError
WARNING: Unable to login anonymously
Connection failed. No response from server.:
at org.jivesoftware.smack.PacketReader.startup(PacketReader.java:170)
at org.jivesoftware.smack.XMPPConnection.initConnection(XMPPConnection.java:851)
at org.jivesoftware.smack.XMPPConnection.connectUsingConfiguration(XMPPConnection. java:810)
at org.jivesoftware.smack.XMPPConnection.connect(XMPPConnection.java:1252)
at com.jivesoftware.webchat.ChatSession.connect(ChatSession.java:122)
at com.jivesoftware.webchat.ChatSession.loginAnonymously(ChatSession.java:187)
at com.jivesoftware.webchat.actions.ChatStarter.startSession(ChatStarter.java:222)
at com.jivesoftware.webclient.jsp.queue_jsp._jspService(queue_jsp.java:75)
at org.apache.jasper.runtime.HttpJspBase.service(HttpJspBase.java:97)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:820)
at org.mortbay.jetty.servlet.ServletHolder.handle(ServletHolder.java:487)
at org.mortbay.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.ja va:1093)
at com.jivesoftware.webchat.SetCharacterEncodingFilter.doFilter(SetCharacterEncodi ngFilter.java:44)
at org.mortbay.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.ja va:1084)
at com.jivesoftware.webchat.SetupFilter.doFilter(SetupFilter.java:91)
at org.mortbay.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.ja va:1084)
at org.mortbay.jetty.servlet.ServletHandler.handle(ServletHandler.java:360)
at org.mortbay.jetty.security.SecurityHandler.handle(SecurityHandler.java:216)
at org.mortbay.jetty.servlet.SessionHandler.handle(SessionHandler.java:181)
at org.mortbay.jetty.handler.ContextHandler.handle(ContextHandler.java:726)
at org.mortbay.jetty.webapp.WebAppContext.handle(WebAppContext.java:405)
at org.mortbay.jetty.handler.ContextHandlerCollection.handle(ContextHandlerCollect ion.java:206)
at org.mortbay.jetty.handler.HandlerCollection.handle(HandlerCollection.java:114)
at org.mortbay.jetty.handler.HandlerWrapper.handle(HandlerWrapper.java:139)
at org.mortbay.jetty.Server.handle(Server.java:324)
at org.mortbay.jetty.HttpConnection.handleRequest(HttpConnection.java:505)
at org.mortbay.jetty.HttpConnection$RequestHandler.content(HttpConnection.java:842 )
at org.mortbay.jetty.HttpParser.parseNext(HttpParser.java:648)
at org.mortbay.jetty.HttpParser.parseAvailable(HttpParser.java:205)
at org.mortbay.jetty.HttpConnection.handle(HttpConnection.java:380)
at org.mortbay.io.nio.SelectChannelEndPoint.run(SelectChannelEndPoint.java:395)
at org.mortbay.thread.BoundedThreadPool$PoolThread.run(BoundedThreadPool.java:450)
I have anonymous login enabled
Thanks,
Tim