I’'m experiencing a glitch in viewing conversation history.
Currently using Spark 2.5.3 and Wilfire 3.2.2.
I cannot open some of the larger conversation history files for some of the users. Other users that I have minimal conversation will open with no problem, but there are some with over 5mb worth of chats, that will not open.
These are extensive tech support convos that i would still like to be able to reference to.
I can view them in Word, but it just shows the text, not who is saying what. If i try to view it in IE, its shows all of the xml data, but following a convo in this method is very difficult.
Is there an external program that i might be able to use to view the conversation? Or maybe an XML stylesheet that i can use so that i can properly view the convo and then maybe copy it as a text file?
I would hate to lose these records, so if anyone has any suggestions, they would be greatly appreciated.
Thanks in advance.