As well as we (users) should vote to get developers attention, they (developers) should take care of bug reports in forums too. For a long time none of my bug reports are even filed. Time to time though i’m finding some of the old issues filed in JIRA, but found by Jivers themselves. Hey, this could be fixed long time ago only if you pay attention to bug reports here!
So, is anyone actually looking at this?
http://www.igniterealtime.org/community/tags/bug_report?communityID=1
So I think this is a logistical issue. I’ve been trying to keep up with bug reports posted here and passing them on to our developers / support team; however, this probably isn’t the best place to post bugs about the Clearspace software. You’ll get a much faster response to bug reports by filing them here: http://www.jivesoftware.com/jive/forum.jspa?forumID=45 The Jive support team monitors the support site closely, and will respond much more quickly. Make sure you point out that the error was found on igniterealtime.org. This just makes sure that I am not the bottleneck for bug reports.
We should be using this space for things that aren’t bugs in the Clearspace product, but are related to the community. Things like people posting irrelevant documents that should be deleted or needing a new space for an important new plugin, for example.
I was speaking about Spark and Openfie bugs. I posted this in Jive Lounge, because it’s not directly related to Spark or Openfire, it’s more about community work.
What i see, is that i post bug reports in support forums with bug_report tag. After some time they get burried under the other threads with no attention. And after some more time someone from Jivers hits some of that bugs, and then it gets filed in JIRA and fixed. So, what’s the community for? I just want my bug reports to be filed in JIRA so me and others can vote and maybe move those tickets to a next release roadmap.
A small bunch of reports:
Bring window to front is stealing focus http://www.igniterealtime.org/community/thread/30072?tstart=0
Spark is not getting offline broadcasts http://www.igniterealtime.org/community/thread/29299?tstart=0
Offline group and offline contacts handling http://www.igniterealtime.org/community/thread/29149?tstart=0
Shouldn’t show (0 online) http://www.igniterealtime.org/community/thread/30062?tstart=0
Broadcast window and oflfine users http://www.igniterealtime.org/community/thread/29417?tstart=0
No “is online” messages http://www.igniterealtime.org/community/thread/29395?tstart=0
Selection text should be white http://www.igniterealtime.org/community/thread/28740?tstart=0
tooltip on MUC topic change http://www.igniterealtime.org/community/thread/29225?tstart=0
Broadcast window resizing issue http://www.igniterealtime.org/community/thread/29220?tstart=0
Bookmarks menu appearing only after relogin http://www.igniterealtime.org/community/message/157001#157001
Notification popup - wrong presence icon http://www.igniterealtime.org/community/thread/29174?tstart=0
Group icons move on Roster resizing http://www.igniterealtime.org/community/thread/29173?tstart=0
Hi,
it may help to give you JIRA access to create issues, so they are created but this does not mean that the single developer (Daniel) which looks at Spark only during his spare time will take notice of them of fix them. I don’t take a close look at the Spark forum … creating issues for the 10-15 problems you did post would be possible but I see currently little sense to do this. It’s a little bit sad that you post bug reports but there’s no one to create JIRA issues or to fix them.
From my point of view some more developers are needed to make Spark a more active project.
LG
it2000 wrote:
Hi,
it may help to give you JIRA access to create issues
maybe, though i dont want to demand or to say that this will save us all
, so they are created but this does not mean that the single developer (Daniel) which looks at Spark only during his spare time will take notice of them of fix them. I don’t take a close look at the Spark forum … creating issues for the 10-15 problems you did post would be possible but I see currently little sense to do this. It’s a little bit sad that you post bug reports but there’s no one to create JIRA issues or to fix them.
i just want to move one step closer, to get my reports into JIRA, so they will have “same” apportunity to be noticed, voted and fixed. I understand that Daniel alone wount fix all issues, but maybe someday Spark will get more attention and those reports will be there and not lost in the forums.
Hi,
giving you the rights would save everybody a lot of work. And if you abuse it one can still remove it.
LG
Done!
wroot should now have access to create bugs in Jira for Spark/SparkWeb.
If you don’t have access now, just IM me - I think I have the jira permissions right, but you never know.
Like LG said, if you abuse it we can always remove the access to create issues
Dawn
Thank you both
I will try to find some time to get to the JIRA soon. And i’ll try to not to abuse it… much