Hello!
I assume I simply did not get part of the shared group thing. I am stuck, pls help!
- This is what I want to achieve!
I do have a sales/support team made out of tech A, tech B, tech C and they all belong to the group “tech-guys”
and
MANY external customers (=my dealers), who should auto join a “Customer Support” group via the registration plugin upon signup.
Now, the dealers should not see each other but they should the techies, i.e. members of tech-guys. Also Tech-guys should see all the dealers online at the moment.
- This is what I did:
I setup a customer-support group and activated shared roster with the third option enabled, namely show this group in the roster of “techs-guys” so the techies do see the customers.
In “tech-guys” I setup shared roster and included “customer-support” so the available techies will be shown in the customer client.
- This is what happening******
Its going exactly the other way around…
- WHY does every customer SEE the customer support group in his roster (=all the other customers!!! It is supposed to JOIN the group but not SEE it. I nowhere activated this feature, did I ??? )
If this is automatically done, why then can I choose to “how group in members roster” in the customer-support group definition (second option).
I do have all the sparks on my local machine and the server is 2.6.1. is there a need to restart the server after this kind of group management??
P.S. Yes, I know about the fastpath product, but I am not yet ready to go that route…
thanks in advance
Starry
Message was edited by: starry99
Hmm, could it be, that it is simply not possible to be member of a group and NOT see it in the own roster??? This seemas to be the case…
Message was edited by: starry99