Right now at our company we use an email distribution group for our helpdesk.
I am looking for a plugin that would allow openfire to recieve the email and send an IM to serveral users where they could reply to the question and the user would recieve an email with the response. I would also like the plugin to send an email back to the user requesting help notifying them if there arent any avalable techs at the moment.
I am guessing this would need to be some sort of a bot. I am new to useing openfire so I have no clue what plugins are out there for this or if what I am requesting is even possible with openfire.