We recently moved and obtained a new IP address from our ISP. I’'m experiencing problems with the live chat icon appearing on our web page, and found out that fastpath is still attempting to connect to our old IP address. I found this out by going to Spark Fastpath -> Webchat in the administration console:
Chat Demo Mode
To test a workgroup request, click on the following icon(s):
Unable to connect to server using the following settings:
Server: 18.104.22.168 <----
(THE IP WE NEED TO CHANGE)
Please change your server settings in the setup tool.
Message was edited by: bmmolloy