So as the thread title states, I’m looking for a little bit of information on how much of a hassle (or not) that it would be to implement something like Spark and OpenFire.
To give a little background, which may help. We have a small customer support department, about 6 people, who all communicate currently using MSN to share useful information and, we also use it to help each other out with issues where one person can’t figure it out.
Now we recently got hit my an IM worm, and our administrators have uninstalled MSN from our PC’s and we are now using a built in chat solution in our customer management application. To be honest the chat functionality in this application is very lacking. We cannot save our chats, or do group chats, or share files etc. etc.
Now i’ve been doing some looking around online for a corporate or business IM solution which I could pitch to my bosses, and I think cost and ease of use are most important for them when it comes to something like this.
I’ve found several commercial solutions which may be useful, but being a fan of open source, I thought i’d google “Open Source corporate IM” and first result I got was the old “WildFire” site which redirected here.
So any information would be useful, as I would love to see this application used here, as it would make all of our lives easier as tech support reps…
Thanks for any info!