How to connect with Java to FastPath workgroup and receive responses from Agent

Smack Smack Support
1

Hi,

OPENFIRE 4.1.1
Smack API 4.2.0

I’m trying to connecto to an Openfire Fastpath workgroup and chat with an agent from Java, i could reach an Agent and he will accept the conversation, then he answers me, but i dont’ receive any response so i cant’ chat with him,

This is my code,

SERVIDOR = “10.1.0.189”

// this is a listener that will answer the message received
org.jivesoftware.smack.chat2.ChatManager chatManager = org.jivesoftware.smack.chat2.ChatManager.getInstanceFor(connection);
chatManager.setXhmtlImEnabled(true);
chatManager.addIncomingListener(new IncomingChatMessageListener() {

			public void newIncomingMessage(EntityBareJid from, Message message, org.jivesoftware.smack.chat2.Chat chat) {
				System.out.println("New message from " + from + ": " + message.getBody());
				System.out.println("Escriba mensaje de respuesta: ");
				Scanner s = new Scanner(System.in);
				String mensaje;
				mensaje = s.nextLine();							
				try {
					chat.send(mensaje + " , hora del mensaje:  " + new Date());
				} catch (NotConnectedException e) {
					e.printStackTrace();
				} catch (InterruptedException e) {
					e.printStackTrace();
				} finally {
					s.close();
				}
			}
		});


		EntityBareJid jidp = JidCreate.entityBareFrom("soporte@workgroup." + SERVIDOR );

presence = new Presence(Presence.Type.available);
jidp = JidCreate.entityBareFrom( “soporte@workgroup.” + SERVIDOR );
presence.setTo(jidp);
presence.setStatus(“Disponible”);
connection.sendStanza(presence);

		String tecla = "soporte@workgroup." + SERVIDOR ;
		EntityBareJid jid2 = JidCreate.entityBareFrom(tecla);
		org.jivesoftware.smack.chat2.Chat chat2 = chatManager.chatWith(jid2);
			
		chat2.send("join"); 
		chat2.send("yes");
		chat2.send("pedro");
		chat2.send("pregunta desde java");

// At this point the Agent recevies a chat request, with user “pedro” and question “pregunta desde java”.
// then i would expect the agent write something and the chatlistener with receive the message, but it won’t happen.

Thanks in advance
Horacio

2

I’d suggest you read XEP-0142.

I can’t see that you’ve joined the workgroup following the steps described in XEP-0142. This is needed before you can chat with an agent. Depending on the configuration of the Openfire Fastpath plugin you may also need to supply the required/configured meta data.

Some example code and sequence of steps can be found here.

3

Thanks a lot grutto!

Cheers