Am using Fastpath client as the client tool and the spark as the client from the support engineer’s side. If a customer comes to chat, the service engineer (Spark side) we want to get the previously done chat history for the particular chat id. How can we do this in spark? Plz its very urgent.
I have retrieved the chat history in the fastpath client. But I couldnt get the chat history in the spark’s side. Plz help me. Any suggestions from u will be highly useful.
Thanks and Regards,