I have requirement where I would liketo hide the “live chat” link in fastpath if all agents are already engaged in a chat session.
I have changed maxSessions=1.
But how can I find out if all agents are currently engaged in a chat session and then not show the “live chat” image on the site ?
Is there an easy way to accomplish this ?
I looked at workgroup-agents-status.jsp, but I dont want to parse that html page and find out
Any help would be appreciated.