I have no experience with JIRA administration, but i can try if there will be noone else willing. Shouldnt be very hard i hope But i didnt quite understand about the “triage”. Do you mean setting the time when a bug should be fixed? With the current manpower it could be hard to estimate.
Triage means:
See if this issue has already been reported. If it has, link it to the other issue as a duplicate and close.
An initial pass to make sure the issue has enough data to take action on. For example “Openfire is crashing” is not very helpful and needs more info.
Assign the issue to a developer if you know who should work on it
Assign the issue to a particular release if there’s enough data plus a priority. For example, a security bug should be a P0 to be fixed for the next release.
I’m fairly familiar with JIRA (not so much with adminstrating JIRA, but I’ll manage. I’ll be happy to help out.
Slush’s resolutions work for me, with a couple of sidenotes:
There already is a resolution called “won’t fix” in the default JIRA installation.
I’d rename the ‘need-a-developer’ resolution into “postponed (indefinately)”, which in my opinion is more of a resolution than the former. The reason for postponing should be documented in a JIRA comment. This way, we could resolve other issues using this resolution as well.
Ok. I get it. The first two is what we are currently doing in the forums. Though with the JIRA it will be more obligating.
Anyway. Slush and Guus have already agreed to step in. Maybe also Daryl is willing? How many people we need? Maybe 2 will be enough? At least so far, as there are not many spamers in JIRA
I’d rename the ‘need-a-developer’ resolution into “postponed (indefinately)”, which in my opinion is more of a resolution than the former. The reason for postponing should be documented in a JIRA comment. This way, we could resolve other issues using this resolution as well.
I added a “Patches Welcome” ticket state, what do you think about that?
Sounds good. We should check if / make sure that people are able to attach patches, after we’ve resolved the issue using that resolution. Probably won’t be a problem.