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Installation error

Hi, I have downloaded the latest build of Jive messenger(jive_messenger_2_1_2.exe) and when I run the installer it get the following error message and the exe quits.

NullPointerException

The content of the error log is as follows, is it a problem with the installer?

/////////////////////////ERROR LOG CONTENTS////////////////////////////

Exception:

java.lang.NullPointerException

at java.lang.String.toLowerCase(Unknown Source)

at sun.font.FontManager.addToFontList(Unknown Source)

at sun.font.FontManager.registerFontFile(Unknown Source)

at sun.font.FontManager.registerFonts(Unknown Source)

at sun.java2d.SunGraphicsEnvironment.addDirFonts(Unknown Source)

at sun.java2d.SunGraphicsEnvironment.registerFontsInDir(Unknown Source)

at sun.java2d.SunGraphicsEnvironment.registerFontsOnPath(Unknown Source)

at sun.java2d.SunGraphicsEnvironment.access$600(Unknown Source)

at sun.java2d.SunGraphicsEnvironment$2.run(Unknown Source)

at java.security.AccessController.doPrivileged(Native Method)

at sun.java2d.SunGraphicsEnvironment.loadFonts(Unknown Source)

at sun.font.FontManager.findFont2D(Unknown Source)

at sun.font.FontManager.findFont2D(Unknown Source)

at java.awt.Font.getFont2D(Unknown Source)

at sun.font.FontManager.getFont2D(Native Method)

at sun.font.FontManager.fontSupportsDefaultEncoding(Unknown Source)

at com.sun.java.swing.plaf.windows.WindowsLookAndFeel$WindowsFontProperty.configur eValue(Unknown Source)

at com.sun.java.swing.plaf.windows.DesktopProperty.createValue(Unknown Source)

at javax.swing.UIDefaults.getFromHashtable(Unknown Source)

at javax.swing.UIDefaults.get(Unknown Source)

at javax.swing.MultiUIDefaults.get(Unknown Source)

at javax.swing.UIDefaults.getFont(Unknown Source)

at javax.swing.UIManager.getFont(Unknown Source)

at javax.swing.LookAndFeel.installColorsAndFont(Unknown Source)

at javax.swing.plaf.basic.BasicPanelUI.installDefaults(Unknown Source)

at javax.swing.plaf.basic.BasicPanelUI.installUI(Unknown Source)

at javax.swing.JComponent.setUI(Unknown Source)

at javax.swing.JPanel.setUI(Unknown Source)

at javax.swing.JPanel.updateUI(Unknown Source)

at javax.swing.JPanel.(Unknown Source)

at javax.swing.JPanel.(Unknown Source)

at javax.swing.JPanel.(Unknown Source)

at com.install4j.runtime.wizard.WizardBase.(Unknown Source)

at com.install4j.runtime.installer.frontend.InstallerWizard.(Unknown Source)

at com.install4j.runtime.installer.Installer$1.run(Unknown Source)

at java.awt.event.InvocationEvent.dispatch(Unknown Source)

at java.awt.EventQueue.dispatchEvent(Unknown Source)

at java.awt.EventDispatchThread.pumpOneEventForHierarchy(Unknown Source)

at java.awt.EventDispatchThread.pumpEventsForHierarchy(Unknown Source)

at java.awt.EventDispatchThread.pumpEvents(Unknown Source)

at java.awt.EventDispatchThread.pumpEvents(Unknown Source)

at java.awt.EventDispatchThread.run(Unknown Source)

System properties:

java.runtime.name=Java™ 2 Runtime Environment, Standard Edition

exe4j.moduleName=c:\docume1\phart\desktop\jive_m1.exe

exe4j.processCommFile=C:\DOCUME1\PHart\LOCALS1\Temp\e4j_p2228.tmp

exe4j.semaphoreName=c:_docume1_phart_desktop_jive_m1.exe

sun.boot.library.path=c:\docume1\phart\locals1\temp\e4j33.tmp_dir17059\jre\bin

java.vm.version=1.5.0-b64

java.vm.vendor=Sun Microsystems Inc.

java.vendor.url=http://java.sun.com/

path.separator=;

java.vm.name=Java HotSpot™ Client VM

file.encoding.pkg=sun.io

user.country=GB

sun.os.patch.level=Service Pack 2

java.vm.specification.name=Java Virtual Machine Specification

user.dir=C:\DOCUME1\PHart\LOCALS1\Temp\e4j33.tmp_dir17059

java.runtime.version=1.5.0-b64

java.awt.graphicsenv=sun.awt.Win32GraphicsEnvironment

java.endorsed.dirs=c:\docume1\phart\locals1\temp\e4j33.tmp_dir17059\jre\lib\endorsed

os.arch=x86

java.io.tmpdir=C:\DOCUME1\PHart\LOCALS1\Temp\

line.separator=

java.vm.specification.vendor=Sun Microsystems Inc.

user.variant=

exe4j.tempDir=

os.name=Windows XP

sun.java2d.noddraw=true

sun.jnu.encoding=Cp1252

java.library.path=C:\Documents and Settings\PHart\Desktop;.;C:\WINDOWS\system32;C:\WINDOWS;C:\WINDOWS\system32;C:\ WINDOWS;C:\WINDOWS\system32\wbem;C:\ant\apache-ant-1.6.2\bin;C:\jwsdp-1.4\jwsdp- shared\bin

java.specification.name=Java Platform API Specification

java.class.version=49.0

sun.management.compiler=HotSpot Client Compiler

exe4j.isInstall4j=true

os.version=5.1

user.home=C:\Documents and Settings\PHart

user.timezone=Europe/London

java.awt.printerjob=sun.awt.windows.WPrinterJob

file.encoding=Cp1252

java.specification.version=1.5

java.class.path=";C:\DOCUME1\PHart\LOCALS1\Temp\e4j33.tmp_dir17059\i4jruntime.jar;C:\DOCUME1\PHart\LOCALS1\Temp\e4j33.tmp_dir17059\content.zip;C:\DOCUME1\PHart\LOCALS1\Temp\e4j33.tmp_dir17059\platform.zip;c:\docume~1\phart\desktop.install4j\i4jr untime.jar;"

user.name=PHart

java.vm.specification.version=1.0

java.home=c:\docume1\phart\locals1\temp\e4j33.tmp_dir17059\jre

sun.arch.data.model=32

user.language=en

java.specification.vendor=Sun Microsystems Inc.

awt.toolkit=sun.awt.windows.WToolkit

java.vm.info=mixed mode

java.version=1.5.0

java.ext.dirs=c:\docume1\phart\locals1\temp\e4j33.tmp_dir17059\jre\lib\ext

sun.boot.class.path=c:\docume1\phart\locals1\temp\e4j33.tmp_dir17059\jre\lib\rt.jar;c:\docume1\phart\locals1\temp\e4j33.tmp_dir17059\jre\lib\i18n.jar;c:\docume1\phart\locals1\temp\e4j33.tmp_dir17059\jre\lib\sunrsasign.jar;c:\docume1\phart\locals1\temp\e4j33.tmp_dir17059\jre\lib\jsse.jar;c:\docume1\phart\locals1\temp\e4j33.tmp_dir17059\jre\lib\jce.jar;c:\docume1\phart\locals1\temp\e4j33.tmp_dir17059\jre\lib\charsets.jar;c:\docume1\phart\locals1\temp\e4j33.tmp_dir17059\jre\classes

java.vendor=Sun Microsystems Inc.

file.separator=\

java.vendor.url.bug=http://java.sun.com/cgi-bin/bugreport.cgi

sun.io.unicode.encoding=UnicodeLittle

sun.cpu.endian=little

sun.desktop=windows

sun.cpu.isalist=

//////////////////////////////////////////////////////////////////////////////// /////////

Any suggestions? I wanna get developing

Hey atomicjeep,

It seems that you just have hit a Java bug. Follow this link to learn more about it and possible ways to fix it: http://bugs.sun.com/bugdatabase/view_bug.do;:WuuT?bug_id=5100455.

Regards,

– Gato