Invalid name or cannot reach server

Spark Spark Support
1

I am an independent contractor and have been tasked with using Spark 2.5.8 in conjunction with a corporate server running Wildfire (I believe). I enter my access name and password, the server name, and get the error noted in the title above. Port is 5222. The IT guy is baffled, but I believe this system is new to him. Any suggestions as to what I can try to do locally to get a connection? If this is not my problem (and I don’t think it is because I use xmpp protocols with no problem, ie, Trillian and AIM, Google Talk, etc.), any suggestions I can pass along to IT?

I am running a NAT router, if that helps. Should I look into port forwarding? Windows XP. I haven’t changed anything under the Advanced tab. Any other info I can give, just let me know. I appreciate any replies in advance. Thank you!

2

I wonder if that server is accessible by servername. Maybe you can found out its IP and try putting it in Server field.

3

wroot, thanks for that info. It led me to a solution.

I had once installed zonealarm on my system. Even though I did not have it running (so I thought), when I went to uninstall it just as a random idea, I was surprised to see it “shutting down.” I had no idea it was running in the background somewhere. Anyway, completely uninstalling it did the trick, and I also added the hostname and IP to my hosts file, which is where your suggestion helped me. Thank you!