We are having trouble with one user. She is unable to login from her home PC. It doesn’t matter if she uses her login credentials or another users, she still receives the same error message. I am able to login as her from my PC.
I also forgot to mention that this happens once in a while to users who have never had trouble logging in. After a few minutes or so, they are then able to get back in. This isn’t the case with the original user I posted about.
it may help to rename the %userprofile%\Spark folder to %userprofile%\Spark.org and try to login, maybe it’s a problem with the settings. In %userprofile%\Spark are the initial settings also the chat logs, so one may want to keep the logs.
If she’s using compression one could try it without compression.
Do you see errors in the Openfire log file when a user complains about failed logins?
In your openfire.xml file you may not have enough authentication protocols enabled to allow for easy authentication via various types of clients/network configs. For example I use this line in my sasl config section: <mechs>GSSAPI,CRAM-MD5,DIGEST-MD5,PLAIN,EXTERNAL</mechs>