And how is this done. Thank you for your help.
Do you mean dd to your friend list/buddy? If yes, you can create a group in openfire webinterface. Add the “support officer” to the group and share the group with all.
I tried this.
I created a group and added the user. How can i share this group with all?
such here: https://imagestack.net/i/1601db6726e5.png